Shipping Policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing time
Within 1-3 working days after placing the order, it will be checked, approved, and packaged. The package is then prepared for transport. -
Delivery time
The United Kingdom: 5-10 working days
Shipping is handled by Royal Mail.
All delivery times exclude any customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What does shipping cost?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After shipping, the customer receives an email with a tracking number.
The order can be tracked via the tracking page on our website. To do this, click on “track your order” in the main menu of our website.
For logistical reasons, the order may be shipped in multiple partial shipments.
My tracking number does not work
It may take up to 5 working days for tracking information to be updated. If the tracking still does not provide information after a few days, the customer can contact customer service.