Shipping
Currently, we only ship to the United Kingdom. We are working on expanding this to more countries.
We are pleased to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you pay no shipping fees.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: Track your Item | Royal Mail Group Ltd
Our processing time is 1-2 working days. Once your package has been shipped, you can expect a delivery time of 5 to 10 working days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items!
Returns
You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website. To initiate a return, you can simply send us an email. Our team is ready to assist you and guide you through the return process.
Contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.
You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To start this process, you can email us at support@loxwynn.com.
Other questions
If you wish to cancel or change your order, contact our customer service as soon as possible. We can only make changes while the order has not yet been processed.
Enter your discount code in the designated field during checkout. The discount will be automatically applied to your total amount.
We accept various payment methods, including Credit Card and PayPal. You can see the available options during the checkout process.
Refer to our size chart on the product page to find the right size for your body type. If in doubt, contact us for advice.
Yes, we offer gift cards. To request one, email us at support@loxwynn.com.
We take your privacy seriously. Read our privacy policy to understand how and why we collect, use, and protect your personal information.